The biggest reveal at the Oracle Modern Customer Experience (CX) event held in Las Vegas from April 25 to April 27 was the debut of Oracle Adaptive Intelligent apps for CX. Adaptive Intelligent Offers ...

Mobile apps are convenient and ubiquitous, and they’re becoming a central way that people interact with brands. Just having an app is not enough, however. Because they live on the ecosystem of mobile ...

Smart businesses know that mobile apps aren’t just another service channel—they’re an invaluable source of information on customer experience. By tracking mobile app data, design teams can spot ...

User experience is not the same as customer experience. While most designers directly influence the UX, they also need to understand the larger context of the CX. The customer experience represents ...

MOUNTAIN VIEW, Calif.--(BUSINESS WIRE)--Customer experience (CX) is important to every company’s success, and the pressure is especially high in financial services. Retail banks are not only competing ...

Clothing company Texas Humor, a small business that operates an e-Commerce shop selling Texas pride apparel, has selected the Shopgate mobile commerce platform solution to enhance its customer mobile ...

Is your CEO or CMO getting pitched a new customer experience (CX) solution? Before they commit to anything, have them read this frank viewpoint about the space. Wanting to give your customers a great ...