Clearly Web 2.0 -- in the form of wikis, blogs, and other means of social networking -- is transforming the Internet into a truly interactive medium. What's unclear is how Web 2.0 -- with its ability ...

Customer relationship management (CRM) software is a critical tool for driving sales and interacting with potential or current customers. The best CRMs help you organize and store all of the data that ...

The acronym CRM, which stands for customer relationship management, is tossed around liberally, but it isn’t widely understood in a comprehensive way. CRM is often viewed primarily as data and ...

Overview of how we calculate our star ratings based on our in-house algorithm that brings our readers objective, informative reviews and guides. At TechRepublic, we uphold the standard of fair and ...

Brooke Campbell loves to talk about both tech and business, so she made it a full-time job and works as a digital content manager for custom software development firm Entrance Consulting. When not ...

Kelly is a former Editor, SMB at Forbes Advisor, specializing in starting and marketing new ventures. Before joining the team, she was a Content Producer at Fit Small Business where she served as an ...

monday CRM's feature-rich platform helps small and midsize businesses manage the entire customer journey, from lead capture to post-sale support. It's easy to use, affordable and highly customizable, ...

Christiana Jolaoso-Oloyede writes for media publications, B2B brands and nonprofits. Using her research, analytical and writing skills from her training as a lawyer, she focuses on garnering accurate ...

Our research found that Zoho CRM is the best CRM for small businesses, offering access to a wide range of advanced features on its low-cost plans, making it an accessible option for teams with a ...