We’re looking for an IT help desk guru to provide internal support for employees and contractors. Candidates should have a mix of technical and customer service skills, and be passionate about ...

Today, retail shoppers expect consistency in how they interact with their favorite brands -- no matter what channel they use. Shoppers also can see what inventory is available, while enjoying the ...

Deep in the cubicle jungle just a heartbeat away from the C-level execs, an elite group of men and women stands ready to protect corporate Americans from themselves. These unsung office heroes operate ...

Before the dot-com bubble burst, new entrants into the work force looked down their pierced noses at entry-level positions such as the help desk. Now that things have returned to normal, those ...

In today’s competitive job market, crafting an impressive IT Help Desk resume is crucial for standing out and securing a six-figure career track. Whether you’re a seasoned professional or a recent ...

Customer-facing chatbots have already become a presence in some of the most common interactions within our daily lives, from Walmart using AI to help associates on the floor to Tractor Supply sales ...

Justin Dover is a network administrator at Harpeth Hall School in Nashville, Tenn. He has presented at many conferences, including the Laptop Institute. Running an efficient computer help desk is a ...