We received quite a few funny responses to our article about strange questions we received through our Web site help desk feature (“Readers ask: Bizarre help desk questions we just can’t answer“).

Since the first COVID-19 vaccine was given to a New York City nurse on Dec. 14, the questions on how, when and where to find it haven’t stopped. State and local governments, as well as hospitals and ...

You wouldn't believe what readers need help with Computerworld.com has a “Help Desk” e-mail submission page for readers to report site problems or ask questions about how the site works. Some readers, ...

Microsoft customers will soon be able to build their own artificial intelligence (AI) agents that can work on tasks like onboarding new workers or answering help desk questions. Microsoft announced in ...

As part of OFCCP’s continuing efforts at transparency, the Agency in late-November 2018 issued a Directive stating it would develop “a dynamic and searchable publically available source of Help Desk ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Modern help desk software has to fulfill many requirements nowadays. It must simultaneously ...

Opinions expressed by Entrepreneur contributors are their own. Employees are an integral part of any organization. Employers should recognize this and work hard to take care of employee needs.

How can a training organization provide answers for thousands of users a month if the information being sought is not organized into one central library? It would be quite difficult, which is why it ...