In last month's article, I discussed how to apply risk management tools to a strategic technology plan. This month, I will discuss the final layer of technology planning: incorporating knowledge ...

Knowledge is power in the business world. It is the driving force behind innovation, growth and success. But knowledge is not something that can easily be bought or replaced—it must be carefully ...

Personal Knowledge Management (PKM) boosts productivity by supplementing memory retention and turning passive knowledge into ...

There are a bunch of knowledge management tools out there. Each promises to be the ultimate solution. From outlining tools and rich databases to traditional note-taking apps, I have bounced between ...

One of the most important aspects of customer engagement is self-service. Customers are willing to pay more for a positive customer experience, according to 86% of customers. Therefore, along with ...

A knowledge management tool implemented by the Federal Aviation Administration’s organization responsible for inspecting thousands of air facilities worldwide has improved communications and reduced ...

This piece is a guest post written by Greg Merkle, VP of Product Strategy and Design at Dow Jones. In the past 10 years, we have all become information hunter-gatherers, foraging the Internet to add ...

“Working software over comprehensive documentation” is the second value stated in the Agile Manifesto. The Manifesto’s signatories were fighting against the business and technical requirements ...

Many corporate legal departments are taking steps to become more strategic in how they deploy resources, such as culling their list of outside counsel and providers, for example. But some fundamental ...

American enterprises are experiencing a “brain drain.” Not because people are leaving the country—the traditional meaning of the term—but because of job turnover as employees retire or contracts end.