As households fill up with PCs, gadgets and networking gear, today's troubleshooters are finding ways to skip the house call. Erica Ogg is a CNET News reporter who covers Apple, HP, Dell, and other PC ...

Do you use a remote support app to help diagnose problems with relatives' phones? Survey shows just how popular this is.

At some point, calling your tech-savvy friends and relatives for help gets old. Or rather, they stop answering the phone, and you’re left on your own to figure out why your Wi-Fi doesn’t work.

Having an unknown individual take over your computer and make changes to your system is traditionally the preserve of hackers. But no more — Dell is launching a service for its customers that will do ...

Gone are the days when daunted PC owners had no choice but to call a help desk and walk through the support process by phone. New direct-to-consumer services are letting technicians access and fix PCs ...

ATLANTA--(BUSINESS WIRE)--EarthLink, a leading provider of internet and online services, is launching EasyTech to provide customers safe and secure technical support. EarthLink EasyTech offers remote, ...

When engineers first received the Bomgar appliance back in March, the company had just released a new version, so the new documentation did not match the user interface (UI) on the old appliance.

Your friends and family have likely just gotten a range new devices, and an iPhone, iPad, Mac, or Apple TV is probably in the mix. If you’re like me, you’re the go-to tech support for family and ...

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If you’re a small business looking for computer technical support, your first thought is probably to find a company that offers on-site service. Think twice, though. If a technician has to come out, ...

If you’re like most people, you probably have occasional problems with your PC, Mac or other devices. And while some people have the technical skills to solve these problems themselves, most people ...