The proposals from SAP would let clients choose between different support-services providers, opt for different levels of SAP support or for no SAP support at all.

In a letter to customers, SAP has announced it will be raising maintenance fees by up to 3.3% due to changes in the macroeconomic environment of high inflation rates reflected across regional price ...

Market realities, competition from Oracle, and maintenance and support complexity are the reasons behind ERP giant SAP's move to limit service plan choices for new customers of its enterprise software ...