Quality assurance (QA) refers to the agent and call center support provided to customers before, during, and after they purchase and use a company's products or services. Call centers use their QA ...

Measuring risk is an important managerial task that affects the continued well-being of businesses. One method for monitoring risk is the balanced scorecard approach, which contains performance ...

Businesses establish a balanced scorecard to align all their company activities. This type of performance management framework adds non-financial measures to traditional financial metrics and gives ...

Working with sustainability consultants, Petoskey Plastics, Petoskey, Michigan, has developed a system of calculating the environmental impact created by its closed-loop recycling customers. The ...

The legislation to end the current government shutdown and temporarily fund the government would also wipe the current ...