Customer-facing chatbots have already become a presence in some of the most common interactions within our daily lives, from Walmart using AI to help associates on the floor to Tractor Supply sales ...

Today, Deskpro, provider of the secure AI-powered help desk platform, announced the launch of Deskpro Private, making AI-powered help desk capabilities available to industries with stringent security ...

Im writing this from work. My position write now can be summed up with this situation. Im currently working through it. Windows 98. a 70 year old man. Aol high speed broadband. He takes 15 from ...

As we approach the 2024-25 school year, it is important to us in IT Services that everyone receives the support they need. Part of that is making sure you know what steps to take in order to get that ...

A few tech companies allow you to identify an online heir, which Google calls an “inactive account manager” and Facebook calls a “legacy contact.” Apple has no formal process to pre-identify a digital ...

The automation of technical support services, traditionally a significant revenue stream for Business Process Outsourcing (BPO) firms, is accelerating, according to CNBC. Unlike customer service roles ...

Welcome back, RedHawks! We are excited to have you back and start the Fall 2025 semester with you, but first we want you to know what your support options are should you ever need them. As we begin ...

Crafting a standout help desk resume is crucial for landing a rewarding position in the IT support field. Whether you’re an experienced professional or just starting your career, having ...

Amazon is implementing significant job cuts, impacting approximately 14,000 corporate employees, despite robust quarterly ...