For the first time since Vocal Laboratories — better known as Vocalabs — introduced SectorPulse, its customer service monitoring study, in 2003, the research firm has applied a new methodology. In ...

Truecaller has been a known name in the app market globally — thanks to its eponymous caller-identification service. Its active user base these days numbers 338 million, but it could be bigger: A lack ...

A tech support rep calls and offers to fix a computer bug you haven't even noticed, or a pop-up warning appears on the screen, instructing you to dial a number for help. In this con, scammers pose as ...

TechJutsu, a cybersecurity company focused on practical identity and access solutions, has developed Caller Verify, a tool designed to replace traditional caller verification methods in call centres ...