The automation of technical support services, traditionally a significant revenue stream for Business Process Outsourcing (BPO) firms, is accelerating, according to CNBC. Unlike customer service roles ...

A degree in a tech field is one way to stand out on the job market. Practical experience is another. Jobs for college students majoring in tech accomplish both at the same time. Getting a job in ...

This real-world example of a job description for a Technical Support Manager can help you create a job posting that will attract highly qualified candidates. It’s also useful in crafting a resume that ...

If you thought that humble support technician was going the way of the telephone operator, you are in for a pleasant surprise. Job openings for the man or woman who picks up the phone when you call ...