Google's SRL framework provides a step-by-step "curriculum" that makes LLMs more reliable for complex reasoning tasks.

For companies that rely on excellent customer service to drive revenue, profit and customer loyalty, effective training techniques are integral. A customer service policy and formal service standards ...

Training should include gamification, AR, VR and discussions. A research report, Analysis of the Effectiveness of Safety Training Methods, published earlier this year, explored a variety of training ...

As the field technician role continues to evolve and expectations of field workers continue to rise, providing effective training becomes ever more critical. In a recent study of more than 100 service ...