Content Guru Recognised as ‘Vendor of the Year’ at the UK IT Industry Awards 2025. Contact centre award for content guru ...

Are You Identifying the Right Customers for Your Outbound Call Lists? Steven Brooks of Noetica discusses - contact centre ...

CCA Global proudly announces the winners of the CCA Women in Leadership Awards 2025, held on Tuesday 11 November in ...

With consumer expectations on the rise and technology advancing at a rapid pace, experience leaders today are equipped to redefine engagement across every stage of the customer journey. As AI weaves ...

Get ready for LISTEN UK 2025 – the must-attend event for the CallMiner customer community! This free, multi-day experience is designed to elevate your conversation intelligence capabilities with ...

Azamara Cruises has announced a massive 67 per cent increase in trade and consumer booking conversions following the opening of its dedicated UK based contact centre earlier this year. Since the ...

Clockwork Building, 45 Beavor Lane, Hammersmith, London. W6 9AR. Originally published in print format pretty soon we went 100% digital. We aim to bring our readers and subscribers the most up to date ...

Gary Williams, Director of Sales and Consultancy at Spitch, explores the impact of COVID-19 on contact centres and the consumer response during the pandemic Before the age of landing pages, online ...

Voice needs to be Part of Digital CX – Not the Legacy Annoyance Brands Are Under Pressure to Differentiate via CX Are Virtual Assistants Part of your Contact Centre Workforce? Rentokil Embarks on ...

Multi-year extension addresses accelerating market demand for an integrated, best-in-class Unified Communications as a Service (UCaaS)-Contact Centre as a Service (CCaaS) solution from a single ...

Cirrus, a leading AI-enabled contact centre platform provider, has partnered with Nebula, the SaaS vendor behind CallSwitch One, to launch a seamless integration of their respective CCaaS and UCaaS ...

Capita announces that its contact centre business within Capita Experience has secured a key contract extension with Samsung Electronics UK.