Amazon is probably the world leader when it comes to customer experience, but France is the birthplace of Louis-Ferdinand Céline, Gallimard, Amélie Poulain, Edith Piaf, Daniel Julien and Laurent ...
Daniel Julien, the founder of Teleperformance, has realised one of his dreams: Teleperformance joined the CAC 40 on 20 June 2020. The company will leave the index on 22 September and be replaced by ...
Every year since 2017, the SP2C, in partnership with EY, has published the barometer of the economic, social and territorial impacts of outsourced contact centres. The title of the 2024 edition was: ...
“They're great for cooking merguez sausages”. The key role of supervisors, the Chief People Officer and measuring the employee experience in the BPO industry. On the floor of Webhelp's call centre in ...
On 13 January 2025, Paris will no longer have any physical reception points for tourists and visitors. Spot 24, its last PAT, will have closed the day before. 7 of the 10 employees at Paris Je t'aime ...
Unique, secret or memorable places that can't be booked on Airbnb, Booking or Le Collectionnist. These rooms, houses and places that can't be booked on Airbnb or Le Collectionnist. In Annecy, Avignon, ...
In a recent edition of Cash Investigation, a manager from La Banque Postale (whose customer relations department is headed by Sandrine Beltran) reported that the bank was using AI to rate its ...
Le “Gang des Lyonnais”, composé des sociétés Absys et Thelem, domine en France le marché de la permanence téléphonique. Mais l’US Pereire tient à sa place en D1. Lire l’intro du Dossier, ici et notre ...
Numerous television programmes and magazine reports have made this one of their catchphrases: they've left everything behind, they've changed their lives, and so on and so forth. This is usually ...
Nous passons une grande partie de nos vies dans les transports, les métros, les bus. A Paris, la ligne 14 et son prolongement ont tout changé. Dans le RER, tout ne fonctionne pas bien. Mais à NYC, ...
Two million views in one year for a French independent film illegally distributed by Webedia (Boxoffice) on YouTube call for an attack by the producer. Manuel Jacquinet – co-writer and executive ...
Onepilot acquires Eodom, joins the top 15 outsourcers and takes Didier Ferrier on board. A winning move. The right cheque, the right offer, at the right time? Over the last few years, many BPO players ...
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