Daniel Julien, the founder of Teleperformance, has realised one of his dreams: Teleperformance joined the CAC 40 on 20 June 2020. The company will leave the index on 22 September and be replaced by ...

“They're great for cooking merguez sausages”. The key role of supervisors, the Chief People Officer and measuring the employee experience in the BPO industry. On the floor of Webhelp's call centre in ...

On 13 January 2025, Paris will no longer have any physical reception points for tourists and visitors. Spot 24, its last PAT, will have closed the day before. 7 of the 10 employees at Paris Je t'aime ...

Unique, secret or memorable places that can't be booked on Airbnb, Booking or Le Collectionnist. These rooms, houses and places that can't be booked on Airbnb or Le Collectionnist. In Annecy, Avignon, ...

In a recent edition of Cash Investigation, a manager from La Banque Postale (whose customer relations department is headed by Sandrine Beltran) reported that the bank was using AI to rate its ...

Peut-on être l’un des spécialistes français du restructuring, sympa et surfeur ? Oui ! Qu’on en juge par l’interview qui suit. « Un médecin de famille aime les gens. Je suis à la fois un urgentiste et ...

Numerous television programmes and magazine reports have made this one of their catchphrases: they've left everything behind, they've changed their lives, and so on and so forth. This is usually ...

Two million views in one year for a French independent film illegally distributed by Webedia (Boxoffice) on YouTube call for an attack by the producer. Manuel Jacquinet – co-writer and executive ...

Car-sharing is all the rage, but it sometimes hides some strange practices that can drive customers mad when they want to cancel or get their deposit back. Abusive charges and unreachable customer ...

Threatened by AI, bots, a wait-and-see attitude and Klarna's ‘nonsense’, Teleperformance, TP, wants to believe in its future. Its managers deplore the undervaluation of its share price. Its French ...

“98% des clients qui dialoguent avec le bot de Toyota sont satisfaits. La question n'est plus la technologie, ni son prix.” Frédéric Donati et son équipe, l'une des meilleures de la place en matière d ...

Même Magali Berdah, la célèbre fondatrice de l'agence d'influenceurs, doit recouvrer ses factures, tout comme les grands fournisseurs d'énergie. Le cash recovery, un métier très concurrentiel et ...