Wall Street firms are announcing layoffs in the name of AI-driven innovation. But critics argue AI is just a convenient ...

The rise of AI chatbots in customer service hammered the stocks of Teleperformance and Concentrix, the biggest players in the ...

TTEC Holdings’ five-year decline is continuing after the customer-experience outsourcer reported another quarter of ...

The largest customer-experience outsourcers in the world are betting big on artificial intelligence as a game-changer for the ...

Nokia has opened a technology lab in Naucalpan de Juárez, just north of Mexico City, to tap into the region’s surging demand ...

MicroSourcing has expanded its global footprint into Latin America, opening a new service delivery center in Bogotá, the ...

BPO firm Conduent has confirmed a large-scale data breach that may have exposed the personal information of more than 10 ...

Mplus, the European customer experience services group, has acquired Eastern Europe–based BPO provider Valoris, expanding its ...

A surging colon and new 15% U.S. tariffs are battering Costa Rica’s economy, forcing the country to endure slower growth for ...

Peru is advancing rapidly toward full digital inclusion, with authorities reporting that 99.5 % of households subscribe to at ...

India’s IT and BPO major Firstsource Solutions has announced the launch of a new subsidiary in Canada, marking its latest ...

Colombia's BPO Emtelco S.A.S. has announced an expansion in the Aburrá Valley and the capital city of Bogotá that will create ...