Companies deploy CRM solutions to improve business performance, maximize customer relationships and enhance customer service, but many deployments fail to meet expectations. There are many reasons ...

Web Services Business Process Execution Language, WSBPEL, is an XML-based process/workflow-definition execution language. WSBPEL defines a model and a grammar for describing the behavior of a business ...

Enterprises have searched diligently for a structured approach for designing business actions/transactions and executing them preferably using automated processes. Business process management (BPM) ...

Standardizing processes is important for a growing business, but few people know exactly how to do this. Most times, what is created is too general or detailed and burdensome and is put on the shelf ...

Anything that you do well is worth doing better over time. The term "continuous improvement" describes a process practiced by quality engineers but it speaks to something that every conscientious ...