Apple today updated its Apple Support app to be more useful to customers who are looking to get help from a nearby Apple retail location or authorized repair shop. When searching for a store using the ...

There’s no denying Apple’s reputation for producing some of the coolest and most cutting-edge tech for folks like you and me. From desktops and laptops to phones and tablets, there’s an Apple product ...

A dedicated customer service account will try to assist you directly as well as offer tips and tricks on Apple products and services. Lance Whitney is a freelance technology writer and trainer and a ...

The Apple Support app continues to add new features to help customers, with the latest update geared towards physical retail stores. The official Support app from Apple has been updated four different ...

Apple is rolling out a notable update to the Apple Support app for iPhone and iPad today. The update brings a revamped layout that makes it easier to manage your activity, expands the app to new ...

A limited number of Apple support staff are reportedly using an internal AI tool to help answer customer questions. The tool is reportedly known as Apple Ask. The ChatGPT-style tool lets advisors ...

Apple customers seeking help through the iPhone maker's support pages are occasionally seeing errors when looking for answers, in what seems to be a minor web server issue. Users visiting Apple's ...

Apple today debuted a new Mac website that's designed to help potential customers find the ideal Mac. The "Help Me Choose" site asks users a few questions and then suggests the Mac that will best meet ...