Organizations that have implemented agentic AI successfully have started by focusing on their organizational culture first.

A bill seeking to ensure the welfare and protection of business process outsourcing (BPO) workers in the country has been ...

Firstsource recognized as a 'Leader' for the second consecutive year in Avasant's Mortgage Business Process Transformation ...

Epiq GBTS relied on a different operating model than the rest of the business, and its sale will allow the company to ...

Looking back on data & business process services stocks’ Q2 earnings, we examine this quarter’s best and worst performers, ...

The end of the earnings season is always a good time to take a step back and see who shined (and who not so much). Let’s take ...

A SENATOR said on Monday he filed a bill proposing to automatically regularize business process outsourcing (BPO) workers after their six-month probation, in a bid to crack down on labor ...

Labor Secretary Bienvenido Laguesma ordered last week the investigation of 98 business process outsourcing (BPO) companies ...

Photo from the Facebook page of the Department of Labor and Employment MANILA, Philippines — A group of information ...

THE IT and Business Process Association of the Philippines (Ibpap) insisted that its member companies operate within the bounds of existing DOLE regulations, circulars, and labor advisories, even ...

In the age of AI and rapid platform evolution, the question to build or buy isn’t about ownership—it’s about sustainability. Build when the capability defines your competitive advantage and you can ...

Appian Corporation surged 40% after strong Q3 results, with accelerated growth & improved profitability. Click here to read ...