Multiple calamities have struck the Philippines in just a span of weeks, leaving hundreds dead, from the 6.9-magnitude Cebu ...

The country’s information technology and business process management industry is a major component of the economy. However, the industry’s big economic contribution is not enough reason to put the ...

IT and BPM firms are increasingly deploying advanced productivity tools to offer clients real-time operational insights. These platforms, including ti ...

Acting on the request of the BPO Industry Employees Network, Labor Secretary Bienvenido Laguesma ordered an investigation of ...

Organizations that have implemented agentic AI successfully have started by focusing on their organizational culture first.

In the age of AI and rapid platform evolution, the question to build or buy isn’t about ownership—it’s about sustainability. Build when the capability defines your competitive advantage and you can ...

A SENATOR said on Monday he filed a bill proposing to automatically regularize business process outsourcing (BPO) workers after their six-month probation, in a bid to crack down on labor ...

A bill seeking to ensure the welfare and protection of business process outsourcing (BPO) workers in the country has been ...

Labor Secretary Bienvenido Laguesma ordered last week the investigation of 98 business process outsourcing (BPO) companies ...

Staff working for consultancy firm Diligenta have announced strike action in response to an ongoing pay dispute. According to the trade union Unite, about one thousand Diligenta staff members will go ...

Firstsource recognized as a 'Leader' for the second consecutive year in Avasant's Mortgage Business Process Transformation ...

Integrated technology operations, once the stronghold of IT firms, are now being executed meaningfully by companies that began as BPMs or BPOs.