IT and BPM firms are increasingly deploying advanced productivity tools to offer clients real-time operational insights. These platforms, including ti ...

Organizations that have implemented agentic AI successfully have started by focusing on their organizational culture first.

TP (formerly Teleperformance) in the Philippines—leader in digital business services—officially opened its newest and most advanced campus TP McKinley, further expanding its presence in Taguig City ...

Gen AI is accelerating ongoing shifts in the legal industry, putting more pressure on law firms to redefine their ...

Firstsource recognized as a 'Leader' for the second consecutive year in Avasant's Mortgage Business Process Transformation ...

Integrated technology operations, once the stronghold of IT firms, are now being executed meaningfully by companies that began as BPMs or BPOs.

Epiq GBTS relied on a different operating model than the rest of the business, and its sale will allow the company to ...

Photo from the Facebook page of the Department of Labor and Employment MANILA, Philippines — A group of information ...

Firstsource Solutions Limited (NSE: FSL) (BSE:532809), a leading global provider of business process management services and an RP-Sanjiv Goenka Group company, has made a strategic investment in ...

Philippines, a cloud computing unit of Amazon, said cloud technology is helping small and medium enterprises (SMEs) compete with larger companies by giving them access to the same digital ...