Western Technical College Computer Support Specialist students will be offering a technology support help desk for the community from March 7 to April 8. Services will be available online, over the ...

A help desk professional is someone that balances customer service skills with technical competency to assistant internal employees or external clients with computer or technological issues. Internal ...

Justin Dover is a network administrator at Harpeth Hall School in Nashville, Tenn. He has presented at many conferences, including the Laptop Institute. Running an efficient computer help desk is a ...

NEW ORLEANS – New automated systems are increasingly making help desks or at least some of their members expendable. But managers overseeing these support groups argue that phasing out people can only ...

For businesses suffering from computer-related headaches, help desks may be the painkiller. And trends are now emerging to improve that medicine, believes Sunny Gupta, founder and chief executive ...

PHILADELPHIA (CBS) -- A terrorist monitoring group has uncovered a 24/7 "help desk" run by Islamic State for jihadis who have tech questions. Cybersecurity is critical component of the ISIS movement, ...

Western Technical College Computer Support Specialist students will offer a technology support help desk for the community from March 12-April 12. Services will be available virtually or in person in ...