Multiple studies and opinion surveys performed across industries agree: It’s more cost-effective to retain existing customers than it is to acquire new ones. Knowing this, many business leaders devote ...

NEW YORK--(BUSINESS WIRE)--CI&T (NYSE: CINT), a leader in driving AI-powered digital transformation for global brands, today announced it has been named in the 2024 Gartner Peer Insights Voice of the ...

NEW YORK--(BUSINESS WIRE)-- CI&T (NYSE: CINT), a leader in driving AI-powered digital transformation for global brands, today announced it has been named in the 2024 Gartner Peer Insights Voice of the ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. It was a hectic workday in spring when I received a call from one of our active customers.

A 2018 report by Accenture, Back Office, it’s Time to Meet the Customers, found that 75% of operational leaders at banks now want to focus on customer experience more than on efficiency. The driver ...

As new as building out conversational experiences are, tried and true software development practices still apply. Today, conversational experiences such as voice assistants and chatbots are ubiquitous ...

Opinions expressed by Entrepreneur contributors are their own. If you’re in the software development industry, you probably understand why customer experience is critical. Many established ...

In the software industry, the product development cycle is broken. It’s costly. It’s laborious. And too often, product teams fail to meet their customers’ needs. And this is especially true in the ...

Value stream management involves people in the organization to examine workflows and other processes to ensure they are deriving the maximum value from their efforts while eliminating waste — of ...

Customer-driven product development is a popular concept in the software world, especially for organizations employing an Agile development methodology. Getting end users or customers engaged as early ...

Value stream management involves people in the organization to examine workflows and other processes to ensure they are deriving the maximum value from their efforts while eliminating waste — of ...