Outsourcing IT can more than triple the cost of desktop PC support for businesses, according to a new study. Management consultancy Compass conducted a global desktop study over four years to the end ...

From the desktop level, you typically support a single end user, where a tuning issue or mistake can take down one user. For the system admin, you support the server application where it could affect ...

The Department of Homeland Security has awarded a CACI International subsidiary a potential five-year, $983 million follow-on blanket purchase agreement for IT support services in support of the DHS ...

A subsidiary of CACI International – CACI NSS, LLC – was one of 30 to submit bids and secured a 5-year single award blanket purchase agreement (BPA). The contract is to provide desktop support ...

Over the past year since Microsoft debuted its skill assessments online, the company has added new assessment packages, including those for Exchange Server 2003, Visual Studio .NET and Storage Server.

The department has partnered with the University of Colorado Boulder Office of Information Technology (OIT) department to provide faculty and staff with Dedicated Desktop Support (DDS) in order to ...

Remote desktop software is critical for many businesses, enabling users to access computers from a remote location. This can be incredibly convenient for a variety of reasons—for example, IT admins ...

Remote-desktop software may still seem like science fiction to the family member or customer trying to overcome a computer issue, but real heads know it’s been a useful reality for a while now. Using ...

The slice of support staff in an organisation's overall information technology staffing pie appears to be decreasing, figures from the United States show. United States based IT metrics company ...

Remote desktop software like HelpWire aids real-time support for remote employees by slashing downtime and elevating the ...