Forget about being put on hold for an hour to reach an unhelpful voice in tech support. These days, there is no shortage of “geeks” waiting to visit your home and give your system a hands-on look. For ...

No longer do seniors only have their grandchildren to turn to for gadget help. Geek Squad, Best Buy’s 24-hour tech support task force, and the AARP launched "Tech Support for AARP Members," a ...

As promised on the 888 Geek Help Web site, there was no wait to speak to a technician. And surprisingly, the geek assigned to us wanted to hear about our PC problems before taking any payment ...

Fake Geek Squad invoice emails are targeting users with convincing charges and urgent phone numbers to steal personal ...

Doug Nelson was en route to a French vacation, but (Sacre bleu!) couldn't remember what he needed to do to avoid getting socked with steep charges for using his smartphone abroad. He was going to call ...