Successful organizations will be those that can adapt pricing as quickly as they evolve their product—with a new approach ...

The trust gap widens as artificial intelligence (AI) goes mainstream, according to research from Salesforce. Brands are turning to generative AI to boost efficiency while improving customer engagement ...

Think of your CRM operating model as the blueprint for how your organization manages everything connected to your customer relationship system—the people, the processes, the data, and the technology ...

Creativity has never been in higher demand, yet agency margins are collapsing. An industry built on the promise of differentiation risks drifting into a sea of sameness, squeezed by automation, ...

Custodian bank BNY has migrated half of its employees to a new “platform” operating model, and expects the transition to be complete by this time next year, officials said during the bank’s Q2 ...

Xerox announced on Wednesday that it's cutting 15% of its workforce as it overhauls its organizational structure and operating model. The proposed cuts were the result of a new operating model and ...

A decentralized company that is globally and intelligently connected, one whose employees can work from anywhere, whose customers and partners can succeed from anywhere, and whose definition of ...

Buy-side firms are consistently faced with burgeoning volumes of data, necessitating adept management of expansive data extractions, a task fraught with intricacies and considerable costs. Arthur Orts ...