Business process management techniques can feel like an alphabet soup of arbitrary acronyms, but don't let it intimidate you. Each process is easy to understand on its own. In the case of SLA (service ...

“KPIs should be strategic, usually few in number and typically derived from strategy maps and balanced scorecards,” explains Cokins, manager of performance-management solutions within the Worldwide ...

New businesses can significantly improve their chances of success by focusing on the right performance metrics from day one.

All businesses, from startup coffee roasters to billion-dollar e-commerce companies, are vested in tracking their progress, figuring out what works and fixing what doesn’t. That’s where Key ...

Measurement is an essential management tool for law firms to monitor performance, manage resources, and highlight areas that need improvement. By tracking and analyzing key indicators, law firms can ...

KPI Integrated Solutions (KPI) is proud to announce and welcome Angela Smith as the Company's Director of Process Improvement Strategy. DC Velocity Staff ...