Research has shown that the cost of acquiring a new customer is five times greater than the cost of retaining a current customer. Despite this, 44 percent of companies put their resources primarily ...

Customer declines are an ongoing issue for Spectrum provider Charter Communications, but its mobile business is growing.

Enterprises can no longer let customer service be an afterthought. Better use of data and AI can improve after-sales experiences — but staffing remains a vital need. For years, many providers of ...

Hampshire-based alternative broadband network and UK ISP toob, which has deployed a full fibre (FTTP) network across parts of ...

Jamaicans love to complain about rude cashiers, indifferent clerks, and slow service, but the real problem runs much deeper. Poor customer service is not caused by lazy workers, it’s the product of ...

Dear Eric: This is in response to “Need Help”, who encountered trouble understanding customer service reps. I worked in a call center, international department until my retirement. Because every phone ...

"When I grow up, I want to handle customer complaints all day long," said no one, ever. Listening to strangers complain, often angrily, about things you have little control over is a stressful job ...

Sangfor Technologies is listed as one of the Representative Vendors with its hypervisor-agnostic Sangfor aSV, a compelling alternative for enterprises looking to diversify their virtualization estate, ...

Laredo’s Utility Payment Relief Program will allow eligible federal employees to defer payments without penalties or service ...

PLDT Inc. ( PHI) Q3 2025 Earnings Call November 11, 2025 2:30 AM EST ...

"Salestrekker AI is as much about learning as it is about launching," added Heather Gallagher, Head of Customer Success at Salestrekker. "Our goal is to ensure every AI enhancement fits naturally into ...

In October 2025, a screenshot circulated on social media that allegedly showed a Campbell's Facebook page responding to a homophobic comment. The image purportedly captured an exchange between a user ...