Originally published by Bernard Marr on LinkedIn: IT Service KPI Examples: How Do You Measure IT Service Delivery? The benefits of measuring IT service delivery are clear. If you resolve a customer IT ...

When a tech team completes the build of a new software product, a leader’s job isn’t done. The next essential step is ensuring that the new tech performs as intended and meets customers’ expectations.

Data is gold in our increasingly digitised world. Just as the value of gold is only realised in the refinement process, data needs to be refined to unlock its real value. Unrefined data can damage ...

More and more companies are adopting digital transformation and leveraging technology to improve every aspect of their business. As a company begins to implement and develop these tech solutions, IT ...

ISLAMABAD: Amid reports of deteriorating quality of telecom services in the country, cellular mobile operators (CMOs) partially met key performance indicators (KPIs) set in their licences and the ...