I love my 78-year-old mother and do whatever I can to help. But when she has computer trouble, she spins into a frustrated tech spiral, starts lashing out, and I want nothing to do with her. The ...

Whether you’re the person others always turn to for tech support or you’d like to learn how to really use sites like Facebook, Netflix, Spotify, and YouTube but don’t just want to fumble around, ...

When Mi Ja and Jai Ho Lee encounter a technological problem, they usually try to troubleshoot it themselves first. But they often end up turning to their favorite support person: John Lee, their son ...

Tech support scams have risen significantly in recent years. According to the Internet Crime Complaint Center, consumers and businesses lost almost a billion dollars ($924,512,658) to tech support ...

VMware has made an important feature of the latest and greatest ESXi (a.k.a. the vSphere hypervisor) -- the command-line environment or tech-support mode -- a bit complex to access. (Tech-support mode ...