Virtual receptionists answer calls, take messages, and schedule appointments remotely for around $250 per month versus ...

David Lieving, president and CEO of the Huntington Area Development Council, said they will collaborate with the private ...

The Amazon Customer Service Center on Kinetic Drive in Huntington, West Virginia, will be closing by May 2026, a public ...

While not much information has been released about the company’s long-term plans for the facility, it has been reported that ...

Brazil's central bank on Monday released long-awaited rules for trading virtual assets, including cryptocurrencies, that will extend existing rules against money laundering and terrorism financing to ...

The bank’s virtual assistant, DBS Joy, has been enhanced with generative AI capabilities to provide business customers with faster and better answers to their queries.

AI agents are shifting from knowledge-based tools to more action-based, becoming smart systems that think, act and anticipate ...

The enhanced DBS Joy chatbot fields round-the-clock queries from corporate clients, including SMEs, improving satisfaction scores by 23% during trials.

The bank currently uses AI to handle tasks like fraud detection, algorithmic credit-scoring and employee training.

Enterprises can no longer let customer service be an afterthought. Better use of data and AI can improve after-sales experiences — but staffing remains a vital need. For years, many providers of ...

The Telecommuting Market is primarily driven by the widespread adoption of hybrid work models, increasing digital transformation initiatives, and rapid advancements in cloud-based collaboration tools.

Jamaicans love to complain about rude cashiers, indifferent clerks, and slow service, but the real problem runs much deeper. Poor customer service is not caused by lazy workers, it’s the product of ...