North America workforce management market is expected to grow by 7.43% annually in the forecast period and reach $2,860.0 million by 2026 owing to rising demand for workforce analytics, aims of ...

Calabrio, the workforce and conversation intelligence company, is releasing its Workforce Intelligence, offering AI-powered workforce management (WFM) that humanizes the customer experience. According ...

Effectively handling a team of employees could potentially feel like directing a symphony; you will want all and everyone ...

Workforce management (WFM) sounds more inclusive than it actually is. In the call center environment, WFM encompasses four key processes: forecasting the volume of customer contacts, using the ...

Companies embrace software innovations like AI to take quicker actions based on real-time insights about skills, while self-service decreases costs, new research says Enterprises are transforming ...

From scheduling and training to task management and communication, workforce management technology helps retain employees, improve efficiency and satisfy customers. Today's employees in the ...

REDWOOD CITY, Calif.--(BUSINESS WIRE)--Legion, the pioneer in AI-powered workforce management, today announced the launch of four new modules in the Legion WFM platform: Legion Labor Budgeting, Legion ...

Workforce management (WFM) solutions are essential in good times and even more indispensable when the economy is challenged and budgets are tight. These applications have always been one of the ...

CAMPBELL, Calif., November 04, 2025--8x8, Inc. (NASDAQ: EGHT) announces that 8x8 Workforce Management is now a standard ...

HOBOKEN, N.J.--(BUSINESS WIRE)--The massive increase in digital channel adoption has added significant complexity to workforce management forecasting and scheduling. To help organizations address this ...

“For decades, contact center and workforce management software have been essential but separate components of a well-designed customer service operation,” said Sheila McGee-Smith, President and ...

Loblaw Companies Limited has purchased RedPrairie Corporation's Workforce Management (WFM) application for its stores across Canada. The system will manage Loblaw Companies Limited has purchased ...