Wall Street firms are announcing layoffs in the name of AI-driven innovation. But critics argue AI is just a convenient ...

The rise of AI chatbots in customer service hammered the stocks of Teleperformance and Concentrix, the biggest players in the ...

The largest customer-experience outsourcers in the world are betting big on artificial intelligence as a game-changer for the ...

Nokia has opened a technology lab in Naucalpan de Juárez, just north of Mexico City, to tap into the region’s surging demand ...

MicroSourcing has expanded its global footprint into Latin America, opening a new service delivery center in Bogotá, the ...

Mplus, the European customer experience services group, has acquired Eastern Europe–based BPO provider Valoris, expanding its ...

Montevideo has overtaken its regional peers as the most expensive city in Latin America to buy a home, while Quito ranks as the cheapest, according to new data from the Torcuato Di Tella University ...