Editor’s Note: The following piece by Jean Hollis Weber is part of our collection of “classics”–articles that stand the test of time no matter how many technologies come and go. In recurring ...

TechWhirl is an online resource for anyone interested in the world of Content Management and Technical Communication. Experienced veterans, up-and-coming professionals, students, and leaders in the ...

This chapter from Steve Hudson’s Work in Progress on Advance Word Usage covers topics such as when to use (and when not to use) master documents, as well as “The Ten Heretical Rules of Masters,” which ...

Here’s the scenario: You’re finishing up your latest HTML Help project…no more late nights or weekends…back to a “normal” 50-hour work week. That’s when the development team lead strolls into your ...

Editor’s Note: The following piece, by Jean Hollis Weber, is part of our collection of “classics”–articles that stand the test of time no matter how many technologies come and go. Don’t forget to ...

Technical writing is sometimes defined as simplifying the complex. Inherent in such a concise and deceptively simple definition is a whole range of skills and characteristics that address nearly every ...

Editors Note: This traditional documentation plan is one in a series of templates to help readers plan and manage communications and content management activities, resources and deliverables. We ...

Technical communications as a field within business communications encompasses a range of disciplines that work together to communicate complex information to those who need it to accomplish a defined ...

Editors Note: This Business Requirements Document, or BRD Template is one in a series of templates to help readers plan and manage communications and content management activities, resources and ...

Editor’s Note: Mark Baker begins his ongoing series on Structured Writing by framing a working definition. Look for future articles on the key concepts of structured writing and their practical ...

As technical communicators, we’re often assigned to projects that appeal to more than one sense—words, visuals and sounds—to convey a message. A multi-media technical communications project requires ...

One of the pleasures of Microsoft Word is how you can combine innocuous basic tools to accomplish surprisingly large tasks—to make Word work for you, not against you. Those tools tend to be present ...