Companies deploy CRM solutions to improve business performance, maximize customer relationships and enhance customer service, but many deployments fail to meet expectations. There are many reasons ...

Web Services Business Process Execution Language, WSBPEL, is an XML-based process/workflow-definition execution language. WSBPEL defines a model and a grammar for describing the behavior of a business ...

Standardizing processes is important for a growing business, but few people know exactly how to do this. Most times, what is created is too general or detailed and burdensome and is put on the shelf ...

Anything that you do well is worth doing better over time. The term "continuous improvement" describes a process practiced by quality engineers but it speaks to something that every conscientious ...

BPEL (Business Process Execution Language) is too machine-oriented, catering to applications talking to other applications, they say. Most business processes need the human touch somewhere along the ...