The machinery at Macy's South Windsor, Connecticut distribution center is falling silent. After years as a regional hub for ...

Portions of the financial sector have been slow to embrace AI, but it could play a role in overcoming BPO challenges.

For all their innovation, many fintechs and neobanks are still grappling with back-office challenges that look decidedly old ...

Yet automation and AI are not the same thing. Automation follows a rule, while AI learns from data and adapts. Knowing when to apply one versus the other can mean the difference between efficiency and ...

From factories to offices, automation is no longer coming — it’s here. As machines grow smarter and faster, the world faces a ...