IT and BPM firms are increasingly deploying advanced productivity tools to offer clients real-time operational insights. These platforms, including ti ...

Acting on the request of the BPO Industry Employees Network, Labor Secretary Bienvenido Laguesma ordered an investigation of ...

Organizations that have implemented agentic AI successfully have started by focusing on their organizational culture first.

The country’s information technology and business process management industry is a major component of the economy. However, the industry’s big economic contribution is not enough reason to put the ...

Portions of the financial sector have been slow to embrace AI, but it could play a role in overcoming BPO challenges.

Cognizant has started using ProHance, a tool that monitors employee activity, idle time, and work patterns. The company says ...

OR YEHUDA, Israel (AP) — OR YEHUDA, Israel (AP) — Magic Software Enterprises Ltd. (MGIC) on Tuesday reported earnings of $9.9 million in its third quarter. On a per-share basis, the Or Yehuda, ...

Cognizant is training executives on ProHance, a tool that monitors employee laptop activity. The software tracks mouse and keyboard input to gauge engagement levels. Cognizant denies tracking ...

Multiple calamities have struck the Philippines in just a span of weeks, leaving hundreds dead, from the 6.9-magnitude Cebu ...