IT and BPM firms are increasingly deploying advanced productivity tools to offer clients real-time operational insights. These platforms, including ti ...

A bill seeking to ensure the welfare and protection of business process outsourcing (BPO) workers in the country has been ...

Firstsource recognized as a 'Leader' for the second consecutive year in Avasant's Mortgage Business Process Transformation ...

Epiq GBTS relied on a different operating model than the rest of the business, and its sale will allow the company to ...

Looking back on data & business process services stocks’ Q2 earnings, we examine this quarter’s best and worst performers, ...

Acting on the request of the BPO Industry Employees Network, Labor Secretary Bienvenido Laguesma ordered an investigation of ...

Organizations that have implemented agentic AI successfully have started by focusing on their organizational culture first.

Earnings results often indicate what direction a company will take in the months ahead. With Q3 behind us, let’s have a look ...

The country’s information technology and business process management industry is a major component of the economy. However, the industry’s big economic contribution is not enough reason to put the ...

Portions of the financial sector have been slow to embrace AI, but it could play a role in overcoming BPO challenges.

Cognizant has started using ProHance, a tool that monitors employee activity, idle time, and work patterns. The company says ...

Photo from the Facebook page of the Department of Labor and Employment MANILA, Philippines — A group of information ...