The country’s information technology and business process management industry is a major component of the economy. However, the industry’s big economic contribution is not enough reason to put the ...

THE Business Outsourcing Services Association (BOSAG) has launched its five-year strategic plan with a pledge to create 100,000 jobs from now ...

IT and BPM firms are increasingly deploying advanced productivity tools to offer clients real-time operational insights. These platforms, including ti ...

Acting on the request of the BPO Industry Employees Network, Labor Secretary Bienvenido Laguesma ordered an investigation of ...

Organizations that have implemented agentic AI successfully have started by focusing on their organizational culture first.

The monitoring move comes amid ongoing hybrid work setups and increased industry pressure to boost visibility, optimise time ...

Authorities bust a business process outsourcing (BPO) company in Angeles City, Pampanga, for allegedly “forcing” 58 workers ...

In the age of AI and rapid platform evolution, the question to build or buy isn’t about ownership—it’s about sustainability. Build when the capability defines your competitive advantage and you can ...

A SENATOR said on Monday he filed a bill proposing to automatically regularize business process outsourcing (BPO) workers after their six-month probation, in a bid to crack down on labor ...

A bill seeking to ensure the welfare and protection of business process outsourcing (BPO) workers in the country has been ...

Labor Secretary Bienvenido Laguesma ordered last week the investigation of 98 business process outsourcing (BPO) companies ...

Third Quarter 2025 Highlights XBP Europe Holdings, Inc. (“XBP Europe”) finalized the acquisition of Exela Technologies BPA, LLC (“Exela BPA”) and ...