IT and BPM firms are increasingly deploying advanced productivity tools to offer clients real-time operational insights. These platforms, including ti ...

Epiq GBTS relied on a different operating model than the rest of the business, and its sale will allow the company to ...

The Sri Lanka Association for Software and Services Companies (SLASSCOM) has hosted the IT & BPM Exploration Day – Northern Region recently at the University of Vavuniya – Faculty of Technology, ...

Organizations that have implemented agentic AI successfully have started by focusing on their organizational culture first.

Firstsource recognized as a 'Leader' for the second consecutive year in Avasant's Mortgage Business Process Transformation ...

Cognizant has started using ProHance, a tool that monitors employee activity, idle time, and work patterns. The company says ...

Photo from the Facebook page of the Department of Labor and Employment MANILA, Philippines — A group of information ...

Integrated technology operations, once the stronghold of IT firms, are now being executed meaningfully by companies that began as BPMs or BPOs.

TP (formerly Teleperformance) in the Philippines—leader in digital business services—officially opened its newest and most advanced campus TP McKinley, further expanding its presence in Taguig City ...

Looking back on data & business process services stocks’ Q2 earnings, we examine this quarter’s best and worst performers, ...

The end of the earnings season is always a good time to take a step back and see who shined (and who not so much). Let’s take ...

Firstsource Solutions Limited (NSE: FSL) (BSE:532809), a leading global provider of business process management services and an RP-Sanjiv Goenka Group company, has made a strategic investment in ...