Operating a business today involves juggling sales pipelines, customer communications, and team projects, while not letting ...

Issues about implementation, pricing, and customer focus reveal that perhaps no one needs CRM more than the CRM industry itself, according to a new study designed to gauge satisfaction levels among ...

The relationship between CRM vendor and its channel ecosystem has slowly been changing over the last two years, driven by a number of industry trends. Once seen almost as a commodity, a vendor’s ...

Financial services companies have been among the leaders in implementing customer relationship management software, and now many of these firms are looking for ways to best use their applications in ...

The pharma and biotech CRM software market presents key growth opportunities in AI-driven CRMs and cloud-based solutions, ...

During the last downturn nearly every enterprise software vendor stayed alive for a quarter or more due to their support and maintenance revenue streams. Today, support and maintenance comprises the ...

CRM solutions will take center stage this week as three major CRM companies — Interface Software, Kana, and RightNow Technologies — launch new versions and modules of their applications. The products ...

Aspect Communications Corp., which makes customer relationship management software for use in building Internet-based portal applications, today announced a layoff of 160 employees that reduces its ...

SUNRISE, Fla., June 11, 2019 /PRNewswire-PRWeb/ -- Today FeaturedCustomers released the 2019 Summer Nonprofit CRM Software Customer Success Report to give prospects better insight on which Nonprofit ...

When it comes to customer relationship management software, much of what businesses purchase is never put to use, according to a new study. A survey of nearly 700 companies conducted by research firm ...

SUNRISE, Fla., May 19, 2020 /PRNewswire-PRWeb/ -- Today FeaturedCustomers released the Spring 2020 Nonprofit CRM Software Customer Success Report to give prospects better insight on which Nonprofit ...

Salesforce, Oracle and ServiceNow are just a few of the 14 vendors who made Gartner’s 2019 Magic Quadrant for the CRM Customer Engagement Center. The Top 14 CRM Customer Engagement Center Vendors ...