I’ve been writing and editing technology articles for more than seven years, most recently as part of PCMag's software team. I am responsible for content in the AI, financial, graphic design, ...

Switching CRM requires identifying current problems, researching alternatives, data migration, team training and ...

Think of your CRM operating model as the blueprint for how your organization manages everything connected to your customer relationship system—the people, the processes, the data, and the technology ...

business.com’s team of experts regularly test, evaluate and compare business solutions to identify the best software and services across industries. These independent investigations involve extensive ...

Customers are vital to any business, and customer relation management (CRM) software enables you to maximize every interaction. We help you choose the best CRM for your small business based on our ...

When you run a business, there’s a critical period between when a person becomes aware of your brand and when they make a ...

Customer relationship management (CRM) systems benefit businesses by automating tasks, centralizing customer data, improving collaboration, and providing insights for targeted email marketing. However ...

The CRM and CCaaS sectors have always complemented each other, but the solutions are expanding into each other’s space. Many are predicting that the sectors will converge and that CRM will prevail.

Palantir Technologies Inc. is a Strong Sell with excessive premium & growth deceleration leads to valuation contraction. Read ...

Pipedrive and Salesforce are top CRM platforms geared toward different business needs. We compared their features to help businesses see how the CRMs stack up.

Most organizations today run on dozens of tools. This includes CRMs, ERPs, analytics dashboards, and other cloud applications ...

In today’s hyper-connected logistics and supply chain ecosystem, businesses can’t afford to operate in isolation. Whether you ...