Ouros Jewels, a fine jewelry brand founded in 2018, has announced an expanded international presence and a consolidation of ...

When we asked if any of you were having billing issues with the NYS Thruway Authority, the response was overwhelming: more ...

Freshworks Inc. (NASDAQ: FRSH) unveiled new capabilities at its flagship Refresh event, within Freshdesk, designed to help customer experience (CX) teams reduce response times, enhance resolution ...

The new Freshdesk Command Center, Vertical AI Agents, and Freddy AI Insights eliminate service complexity so brands can focus on building stronger customer relationshipsSAN MATEO, Calif., Nov. 13, ...

“A DoorDash employee was recently targeted in a social engineering scam,” the company wrote in a statement published on its website. “The response team identified the incident, shut down the ...

An AES billing error has raised concerns for some Indiana customers after they were charged hundreds of extra dollars in a ...

In a candid discussion with industry publication ParkingExec Bill Lerner describes iPark’s patrons as a ‘lifeline’ and despite being an admittedly ‘rudimentary’ business they are dedicated to a ...

Mejuri, the fine-jewelry brand redefining everyday luxury, has partnered with Clootrack, the patented AI-powered customer intelligence platform, to strengthen its Voice of the Customer (VoC) ...

Boomi, the leader in AI-driven automation, announced today the winners of its 2025 Asia Pacific (APAC) Customer Innovation ...

The relationship between a customer and a business can last a lifetime. Thanks to Michael Jordan, my first basketball shoes were Nike, and even though it's been a decade since I was involved in the ...

The longest government shutdown in US history has ended, but it could take days — and in some cases a week or more — before ...

Most people who call up their mobile operator's retentions team to negotiate a better deal don't expect to walk away from ...