Microsoft released the first version of its customer relationship management software on Tuesday. The world's largest software company is slightly behind schedule with the release of the product, its ...

news analysis Microsoft will have an impact on the customer relationship management market. But how important will its role be? Microsoft’s newly-discovered desire to become the CRM software supplier ...

Brad Wilson, general manager of Dynamics CRM, will do the honors during Microsoft CEO Steve Ballmer's keynote Wednesday afternoon. Microsoft CRM Live, which shares the same underlying code base as the ...

Microsoft has shelved plans to release a 2.0 version of its customer relationship management software in March, saying it needs until the end of the year to finish the program. The delay, which the ...

Without hiking license fees, Microsoft will roll out its next upgrade to Microsoft CRM software in August, the company announced Tuesday. The new version, Microsoft CRM 1.2, will have several key ...

As first reported in CRN last summer, the company is working on a CRM server as well as basic CRM applications. (See story.) Microsoft CRM, as the product will be called, will be unveiled Tuesday, the ...

Companies installing Microsoft's new customer relationship management software say they are grappling with some flaws in the company's much-hyped product. The main complaint with the software, which ...

DALLAS — Although a latecomer to the CRM business, Microsoft Corp. has been quietly luring customers away from more established rivals like Siebel Systems Inc., now part of Oracle Corp. Several users ...

eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. While experiencing growing pains related to its ...

Microsoft is preparing to launch a new version of its Dynamics CRM (customer relationship management) software that will include improved mobile applications and integrations with Yammer, Skype and ...

Microsoft is due to improve the hosting capabilities of its customer relationship management application with the global release of a new version of its Dynamics CRM 3.0 software Monday. The vendor is ...

Without hiking license fees, Microsoft will roll out its next upgrade to Microsoft CRM software in August, the company announced Tuesday. The new version, Microsoft CRM 1.2, will have several key ...