Microsoft on Tuesday announced that its upcoming release of Microsoft Dynamics 365 Contact Center, a Copilot-powered cloud contact center solution, will be generally available on July 1. This ...

In the glowing demo rooms of Microsoft’s new Experience Center One, the company is making a high-stakes pitch for the ...

Microsoft on Tuesday said it will introduce new artificial intelligence tools for customer service call centers. Microsoft, which has backed ChatGPT creator OpenAI, is taking AI technology into a ...

Microsoft on Tuesday said it will introduce new artificial intelligence tools for customer service call centers. Microsoft, which has backed ChatGPT creator OpenAI, is taking AI technology into a ...

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. Leading off this week, we highlight: Microsoft Dynamic 365 Contact Center ...

Owensboro-Daviess County 911 Director Paul Nave said Monday that businesses that rely on Microsoft Teams for communication are not having 911 calls go to the dispatch center. Rather, Nave said, the ...

Over the AI hype yet? Corporations everywhere definitely aren’t, particularly with the latest report that Microsoft saved a whopping half a billion dollars in the last year alone with the technology.

AudioCodes (NASDAQ: AUDC), a leading vendor of advanced communications software, products and productivity solutions for the digital workplace and customer experience, today announced that its Voca ...

LEHIGH VALLEY, Pa. - A Microsoft outage that has had major effects on airports and businesses has left our region's hospitals and 911 call centers virtually unscathed. The Microsoft outage that is ...