In today's fast-paced business environment, maintaining an efficient and responsive contact center is critical for customer ...

GRAND RAPIDS, Mich., Nov. 12, 2025 (GLOBE NEWSWIRE) -- Kawasaki Engines is proud to announce the upcoming grand opening of ...

Gartner, Cool Vendors in Customer Service and Support Technology, Jason Bridge , Brett Overbey , Kathy Ross , Christopher Sladdin , 13 October 2025 GARTNER is a registered trademark and service mark ...

Gartner, Cool Vendors in Customer Service and Support Technology, Jason Bridge, Brett Overbey, Kathy Ross, Christopher Sladdin, 13 October 2025 GARTNER is a registered trademark and service mark of ...

Founded in 2018 by former Amazon engineers, Spiral uses AI to automatically detect and categorize issues raised across phone ...

This past October over 70,000 FFA members from across the country gathered in Indianapolis, Indiana, for the 98th National ...

Texas Tech students met Thursday for the first meeting of a new support group for students with children. The program aims to both connect students balancing academics with parenting and ...

Business communications platform provider 8x8 has made its 8x8 Workforce Management, allowing organizations to forecast, schedule, and staff their contact centers across voice, chat, email, and other ...

Twilio’s 2025 AI Startup Searchlight Awards saw a record-breaking 750+ applicants that chose Twilio as the communication ...

The closure of the Central Florida distribution center is a part of these plans, putting over 1,000 employees out of a job.

In Eastern Management Group’s recent surveys, respondents cited the vendor’s balance of reliability and innovation.

Michael Jordan is giving $10 million to a North Carolina regional medical center in honor of his mother. The six-time NBA ...