“L'IA menace de faire vaciller l'empire Teleperformance”. Une enquête publiée dans la version papier des Echos, jeudi 13 novembre. TP est sorti du CAC 40. Le leader mondial des call-centers a investi, ...

Au magasin Retif d'Aubervilliers, l'arme fatale s'appelle Yera. Il est voiturier et ce n'est pas un robot. Avec le rachat, annoncé et bouclé en 2024, de Retif, Raja, le leader européen de la ...

Le BHV a appelé Shein à la rescousse. Les soeurs Mulliez s'appuient sur des marques fortes et Arcane Mag. Hakim Benotmane en a parlé, JLM l'a fait : créer un logiciel SaaS qui permet de piloter ...

The Madagascan rioters did not vandalise or compromise the activities of the largest call centres in Antananarivo. Will AI take care of it, quietly? Amazon, SFR, Meetic, Editis, Canal+, Carrefour ...

Thanks to Vocalcom's Universal CRM Connector (HUCC), Intelcia's call centre agents can identify callers by automatically consulting customer records in Microsoft Dynamics as soon as the call comes in, ...

Daniel Julien, the founder of Teleperformance, has realised one of his dreams: Teleperformance joined the CAC 40 on 20 June 2020. The company will leave the index on 22 September and be replaced by ...

After twenty-five years at the helm of the French division and a region expanded to include Africa, the managing director and Genesys are parting ways, without it being clear who initiated the ...

After experiencing turbulence on the stock market, Teleperformance (TP) has responded by reviewing its ‘central pivot’. Agustin Grisanti, a highly talented Argentine, has been appointed to head up a ...

Prospects are harder to reach, not to say that people no longer answer their phones. The telemarketing industry and its valiant representatives are looking for a new lease of life, regrouping and ...

Après avoir émis des millions d'appels pour le compte de ses clients et des plus grands call-centers et BPO, l'entreprise fondée par Lounis Goudjil passe un nouveau cap, avec le lancement de son IA ...

The confessions of alumni who worked in Teleperformance's historic headquarters, rue Firmin-Gillot in Paris, have been compiled in a fascinating new book. From 1994 to 2010, France was the heart of ...

Ecouter et analyser les retours d’expérience des usagers et citoyens, grâce à l’IA. Ce qu’AlloBrain accomplit pour les administrations et Services Publics + Les marques, les voyagistes, les ...