Wall Street firms are announcing layoffs in the name of AI-driven innovation. But critics argue AI is just a convenient ...

The rise of AI chatbots in customer service hammered the stocks of Teleperformance and Concentrix, the biggest players in the ...

TTEC Holdings’ five-year decline is continuing after the customer-experience outsourcer reported another quarter of ...

The largest customer-experience outsourcers in the world are betting big on artificial intelligence as a game-changer for the ...

Nokia has opened a technology lab in Naucalpan de Juárez, just north of Mexico City, to tap into the region’s surging demand ...

A surging colon and new 15% U.S. tariffs are battering Costa Rica’s economy, forcing the country to endure slower growth for ...

MicroSourcing has expanded its global footprint into Latin America, opening a new service delivery center in Bogotá, the ...

Mplus, the European customer experience services group, has acquired Eastern Europe–based BPO provider Valoris, expanding its ...

BPO firm Conduent has confirmed a large-scale data breach that may have exposed the personal information of more than 10 ...

Peru is advancing rapidly toward full digital inclusion, with authorities reporting that 99.5 % of households subscribe to at ...

India’s IT and BPO major Firstsource Solutions has announced the launch of a new subsidiary in Canada, marking its latest ...

Colombia's BPO Emtelco S.A.S. has announced an expansion in the Aburrá Valley and the capital city of Bogotá that will create ...